I did not get the verification email
What to do if the email confirmation link does not arrive, you typed the wrong address, or the link expired.
After signing up, your family space only opens once you press the confirmation link we email you. If it has not arrived:
- Wait a minute, then check your spam folder, and the "Promotions" tab if you use Gmail.
- Check the address shown on the verification page. If it is wrong, correct it on that same page and we will send the link to the new address.
- Press Resend verification email. You can only ask a few times a minute.
- The link works for 24 hours. If it expired, ask for a new one the same way.
Still stuck? Write to us from the Contact us page in the menu with the email you signed up with. Signing in with Google needs no such step. See Creating an account and signing in.