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Problems uploading pictures and files

Why the app refuses a picture or file, and how to fix it.

  • Size: a message attachment is at most 5 MB. Make the picture smaller, or take a screenshot of it.
  • Type: messages accept only JPG, PNG, GIF and WebP pictures and PDF files. The type is checked from the file's content, not its name.
  • Connection: on a weak connection the upload may stop, so try again.
  • It does not show after uploading: refresh the page, and check privacy.

If the error continues, write to us with what you were doing.

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