Problems uploading pictures and files
Why the app refuses a picture or file, and how to fix it.
- Size: a message attachment is at most 5 MB. Make the picture smaller, or take a screenshot of it.
- Type: messages accept only JPG, PNG, GIF and WebP pictures and PDF files. The type is checked from the file's content, not its name.
- Connection: on a weak connection the upload may stop, so try again.
- It does not show after uploading: refresh the page, and check privacy.
If the error continues, write to us with what you were doing.